A section bringing together all the questions we are asked most frequently.
Where are you based?
We are based in Lancashire in a village called Aughton. We do deliver nationwide however, using a haulage network with delivery depots covering the whole of the UK.
What size lorry do you deliver on?
Standard deliveries are made on an 18 tonne delivery vehicle. Generally, if a refuse truck can get down your road then we can. If you are concerned about access please give our team a call to discuss it further.
Do you deliver on Saturdays?
Yes. However, a Saturday delivery entails a £30 surcharge, so many of our customers opt for a Friday delivery if they want the goods for the weekend.
Does the price include delivery and VAT?
Yes, the price quoted is the all inclusive delivered price.
Do I have to be home when the delivery is made?
We can arrange for the delivery to be left without a signature, although we would need prior notice.
Can I specify a delivery time?
You can specify either a morning delivery (before 1pm) or an afternoon delivery (after 12pm) for an extra £10.00. Unfortunately we’re unable to specify a more accurate time than this. This option is available in the checkout section of the website.
Can I pick a delivery day?
In the checkout section of the website you can choose your delivery day from a drop down menu. Our standard delivery days are Tuesday through to Friday.
Do you deliver to where I live?
We cover the whole country! Simply select the postcode you want the delivery to from the drop down menu.
What's the best time of year to lay turf?
It is best to lay turf in the autumn or spring, when it is not too hot and not too cold. It can be laid in the winter, but it will take longer to root in. You can also do it in the summer but the turf must be layed the same day and watered more.
Do you have a minimum order?
Yes, the minimum order quantity is 10 square meters.
What counts as a unit?
A unit is 1 roll of turf, or 1 square meter
Do I need to use top soil underneath my turf?
You will need to use top soil if you have poor quality soil in your garden, or if the ground levels are uneven.
How is the turf delivered?
We deliver the turf to the kerbside of the address, using a tail-lift offload. We do not have a hiab available. The delivery needs to be made to a flat, hard standing area. Let us know if you think there may be potential access problems.
Will I receive an invoice or receipt?
Once your order has been placed you should receive a confirmation within a few minutes. This confirmation e-mail will act as your invoice and receipt.
Do you provide a laying service?
How much is delivery?
All of our prices are inclusive of delivery. We calculate delivery depending on quantity, postcode area, variety of turf and the weight of the turf.
How much notice do I need to give for delivery?
As long as your order is received before 2pm we can offer a next-day delivery service.
I have never laid turf before. Can you give me some guidance?
Laying turf is easy if it’s well-planned. We’ve provided an instruction video to make the job even easier – simply go to our home page and click on the link at the bottom of the page.
What do I do with the pallet?
Our haulage company do not collect the pallet used for delivery, so we ask that you think of the environment when you dispose of your pallet. Your council or a local business may be able to advise on this.
How do I use the fertiliser?
Use the fertiliser sparingly over the prepared ground. Lightly rake it in and lay your turf on top before watering it in. Only use the quantity specified on the bag, as over-fertilising can damage the grass. If you have any fertiliser left over, make sure it is stored in an airtight bag and out of the reach of children.