How We Deliver Our Turf
Online Turf offers nationwide delivery. We send out hundreds of orders each week using a national haulage network, with delivery depots located in every area.
When placing an order you will be prompted to select your delivery date of choice. Deliveries can be made Tuesdays-Fridays, or on Saturdays for an extra £30 surcharge. We offer next working day delivery for no extra charge, just place the order by 2pm to receive it the following day.
Deliveries are made anytime between 8am and 6pm. When placing an order, you will be given the option to choose a ‘Pre-1pm Slot’ or an ‘Afternoon Slot’ for an extra £25.00 if required.
We deliver our products on pallets, using a tail lift offload and a manual pallet pump trolley. The pallet is lowered to the ground at the rear of the wagon and then manoeuvred with a pallet pump trolley to the kerbside at the front of the property. On some occasions the delivery may be taken onto the driveway, provided that the drive is a flat, concrete or tarmac surface. This will be at the driver’s discretion as to whether they deem it safe to do so, however they are usually very accommodating and as helpful as possible.
It is important to note that we do not deliver with a hiab or crane, therefore goods cannot be lifted over walls or fences. The surface we deliver to must be a solid hard-standing area and must be flat. We cannot deliver to gravel driveways, soft ground, grass verges or sloping ground.
See our graphic which clearly shows our delivery method. Deliveries are made on a standard 18 tonne delivery wagon, however if you think access may be an issue we can request a 7.5 tonne vehicle for small orders. This is only a request and cannot be guaranteed. If you have any questions about our delivery process or have any concerns about access please do not hesitate to give us a call to discuss it further.